We make regular backups of our all our sandbox and production systems in two places. Our hosting vendors provide built-in backup utilities to take daily, weekly, and on-demand images of all Concourse installations.
Then, as an added level of redundancy, we maintain full database and file backups through Amazon's Simple Storage Service for at lease 90 days.
In the unlikely event a restoration is required, these can generally be completed within an hour of initiating the request.
We do not provide backup images or database files directly to clients.