Service Availability

Service Availability

High availability of Concourse is one of our utmost priorities. We consistently maintain "four nines" (99.99%) of uptime. Historically that's less than 5 minutes of downtime per month, including planned maintenance.

Should we expect to considerably impact clients due to the planned unavailability of part or all of our service, or an unexpected outage occurs, we communicate this via email with all system administrators of Concourse.

    • Related Articles

    • Security Measures and Protocols

      Physical security of our server clusters is the responsibility of our hosting vendors. We utilize a combination of industry leading cloud hosting by Amazon Web Services and Linode to support all of our installations and related tooling and services. ...
    • Bulk Download Release Notes

      This article will be most useful for Concourse Admins. Summary Ability for domain users to create bulk downloads of syllabi. Benefits Clients no longer have to request a bulk download from Concourse; they can create the archive themselves at any ...
    • Bandwidth and File Storage Limitations

      There is no bandwidth limit for accessing nor utililizing Concourse. Primarily as a text solution, we have never experienced an issue in delivering reliable and fast service over any connection speed or period within the academic cycle. If the files ...
    • Domain Permissions Report Release Notes

      This article will be most helpful for Concourse Admins. Summary The Domain Permissions Report provides a full listing of all users with specific domain permissions (Administer, Edit, Report, or Audit) for each domain. Benefits The Domain Permissions ...
    • Domain Structure Report Release Notes

      This article will be most helpful for Concourse Admins. Summary The Domain Structure Report provides a full listing of all domains in the Concourse system, including the number of courses in each domain combination. Benefits The Domain Structure ...